Effective Date: August 10, 2026
1. Overview
Aromah Herbals ships across India and to selected international destinations. This Shipping Policy explains dispatch timelines, delivery estimates and shipping responsibilities.
2. Order Processing
Orders are processed after successful payment confirmation. Most orders are dispatched within 24–48 business hours. Orders placed on weekends, public holidays or during promotional events may require additional processing time.
3. Shipping Coverage
We offer PAN India delivery and international shipping where service is available. Availability may vary depending on the destination and applicable regulations.
4. Delivery Timelines
Estimated delivery times are: Metro cities: 3–4 business days; Non-metro locations: 5–7 business days; Remote or difficult-to-reach locations: 10–12 business days. These are estimates and not guaranteed delivery commitments.
5. Shipping Charges
Free standard shipping is available on eligible orders above ₹799 within India. For other orders, shipping charges are calculated at checkout based on the delivery location, package weight, dimensions and applicable logistics charges.
6. Courier Partners
Orders are shipped through reputed third-party logistics partners selected by Aromah Herbals. Courier partners may change from time to time without prior notice to ensure the best available service.
7. Order Tracking
Once your order has been dispatched, tracking details will be shared through the registered email address, SMS or other available communication channels where applicable.
8. Delivery Attempts
If delivery cannot be completed due to an incorrect address, recipient unavailability or refusal to accept the package, the shipment may be returned. Re-shipping charges may apply.
9. International Shipments
International customers are responsible for customs duties, import taxes, clearance charges and compliance with local import laws. Delivery timelines for international orders depend on customs processing and local courier services.
10. Delays
While we strive to dispatch and deliver orders promptly, delays caused by weather, natural disasters, strikes, customs inspections, transport disruptions, government actions or other events beyond our reasonable control are not our responsibility.
11. Risk of Loss
Risk of loss transfers to the customer upon successful delivery to the shipping address or as otherwise provided under applicable law.
12. Damaged or Missing Shipments
If you receive a damaged package or believe items are missing, please notify us within 48 hours of delivery with photographs of the outer packaging, shipping label and product so that we can investigate.
13. Contact
For shipping-related queries, please contact Aromah Herbals using the official contact details published on https://aromahherbals.com.