Effective Date: August 10, 2026
1. Overview
At Aromah Herbals, customer satisfaction is important to us. Due to the nature of Ayurvedic and wellness products, returns are accepted only under the conditions described below.
2. Return Eligibility
Returns are accepted only if (a) the wrong product was delivered, or (b) the product has a verified manufacturing defect. Requests must be raised within 5–7 days of delivery. Products must be unused, unopened, in their original packaging with all labels, invoice and accessories, where applicable.
3. Non-Returnable Items
We do not accept returns for change of mind, dislike of taste, personal preference, allergic reactions, improper storage, incorrect usage, opened or used products, damaged products caused after delivery, or requests made after the return window.
4. Return Process
Email or contact our customer support using the details available on our website with your order number, description of the issue, photographs/video of the product and packaging, and proof of purchase. Our team may request additional information before approving a return.
5. Return Shipping
Unless otherwise agreed by Aromah Herbals, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
6. Inspection & Approval
Returned products are inspected upon receipt. If the return meets our eligibility criteria, it will be approved. If the inspection finds that the product does not qualify, the return may be rejected and the product may be shipped back to the customer at the customer’s expense.
7. Refunds
Approved refunds will be processed to the original payment method only. Refunds are generally initiated within 5–7 business days after approval. The time taken for the amount to reflect depends on your bank or payment provider.
8. Cancellation Policy
Orders may be cancelled only before dispatch. Once an order has been dispatched, cancellation is generally not possible. If a cancellation is exceptionally approved after payment processing or order preparation has started, Aromah Herbals reserves the right to deduct reasonable payment gateway charges, processing costs, or administrative expenses where permitted by law.
9. Damaged Shipments
If you receive a visibly damaged package, please refuse delivery where possible or notify us immediately with photographs of the outer package and product. Failure to report transit damage promptly may affect claim eligibility.
10. International Orders
Returns for international orders may not be practical due to customs and logistics. Approved refunds, if any, will exclude customs duties, import taxes and other charges levied by destination authorities unless required by applicable law.
11. Contact
For return, refund or cancellation requests, please contact Aromah Herbals using the official support details published on https://aromahherbals.com.