Effective Date: August 10, 2026
1. Introduction
Welcome to Aromah Herbals (‘Company’, ‘we’, ‘our’, or ‘us’). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit https://aromahherbals.com, create an account, purchase products, subscribe to communications, or otherwise interact with our services.
2. Information We Collect
We may collect: Personal Information (name, email, phone, billing/shipping address, company and GST details where applicable); Account Information (username, encrypted password, saved addresses, wishlist, order history); Order Information (order number, products, payment status, invoices, shipping details); Device Information (IP address, browser, operating system, device type, pages visited and analytics data).
3. How We Collect Information
Information is collected when you place orders, create an account, contact us, subscribe to newsletters, browse the website, or through cookies and trusted third-party service providers.
4. How We Use Your Information
We use your information to process orders, deliver products, process payments, provide customer support, improve our website, send transactional and promotional communications where permitted, prevent fraud and comply with legal obligations.
5. Cookies & Tracking Technologies
We use cookies, Google Analytics, Google Ads Conversion Tracking, Meta Pixel and similar technologies to improve website functionality, analyse traffic and measure advertising performance. You may manage cookies through your browser settings.
6. Payment Information
Payments are processed securely by third-party payment gateways. Aromah Herbals does not store card numbers, CVV, UPI PIN or banking credentials.
7. Sharing of Information
We do not sell your personal information. Information may be shared with payment gateways, logistics partners, cloud providers, marketing/analytics providers and government authorities where legally required.
8. International Orders
For international shipments, information may be shared with customs authorities and logistics providers to complete delivery. Customers are responsible for local import laws, duties and taxes.
9. Data Security
We implement reasonable safeguards including SSL encryption, secure servers, access controls and security monitoring. However, no online system is completely secure.
10. Data Retention
We retain personal information only as long as necessary for transactions, legal compliance, customer support and dispute resolution.
11. Your Rights
Subject to applicable law, you may request access, correction, deletion where applicable, withdraw consent where permitted and opt out of marketing communications.
12. Children’s Privacy
Our website is intended for users aged 18 years and above. We do not knowingly collect personal information from children.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
14. Ayurvedic & Wellness Disclaimer
Information on this website is for general wellness purposes only. Products are not intended to diagnose, treat, cure or prevent any disease. Consult a qualified healthcare professional before use where appropriate.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The revised version becomes effective upon publication on this page.
16. Governing Law
This Privacy Policy is governed by the laws of India and disputes shall be subject to the competent courts having jurisdiction over the registered office of Aromah Herbals.
17. Contact Us
For privacy-related queries, please contact Aromah Herbals using the official contact details published on https://aromahherbals.com.
18. Grievance Redressal
Privacy-related complaints will generally be acknowledged within 48 hours and reasonable efforts will be made to resolve them within 30 days.